State-owned Shariah-based Sammilito Islami Bank PLC organized a conference titled \u201cCustomer First: Payment and Service Excellence\u201d with the objective of ensuring the highest level of customer services, restoring normal banking operations, and further improving the quality of customer-friendly banking services. Abedur Rahman Sikder, Managing Director of the bank addressed as Chief Guest in the conference recently held at the bank\u2019s Corporate Head Office, Dhaka.<\/p>\n\n\n\n
Additional Managing Director, Deputy Managing Directors, Senior Executives of the Head Office, and Branch Managers of various branches located in Dhaka City physically attended the conference. In addition, approximately 16,000 officials from different branches, sub-branches, and other workplaces across the country participated in the conference through digital platform.<\/p>\n\n\n\n
The conference provided necessary guidance to the officials on making the bank\u2019s overall operations more dynamic, disciplined, transparent, customer-friendly, and service-oriented by giving the highest priority to customer service and normal banking transactions. In the same time, special emphasis was given on restoring customer confidence, ensuring prompt and hassle-free services, and strengthening professionalism and accountability in the banking activities.<\/p>\n\n\n\n
Managing Director Abedur Rahman Sikder in his address of Chief Guest said \u201cSammilito Islami Bank is the country\u2019s first state-owned Shariah-based bank and one of the country\u2019s largest banking institutions in terms of capital base. From this bank, expectations of the government, regulatory authorities, policymakers, depositors, customers, and the people of the country are extremely high. Each and every one of us must work collectively to fulfill these expectations.\u201d<\/p>\n\n\n\n
He said, every officials of the bank must perform their responsibilities with the highest level of professionalism, integrity, humanity, transparency, and accountability by properly complying with Shariah principles, applicable laws, Bangladesh Bank directives, and banking rules and regulations. He urged everyone to give the highest priority to the interests and rights of customers and ensure an environment of trust at every stage of banking service.<\/p>\n\n\n\n
The Managing Director said, Customer confidence is the greatest asset of a bank. Therefore, we must restore and further strengthen customer confidence by providing Shariah-based, modern, technology-driven, and excellent banking services. He also provided necessary directions to the concerned officials to undertake effective and practical initiatives to achieve these objectives.<\/p>\n\n\n\n
He further said that any form of irregularity, fraud, negligence, harassment, or unnecessary customer suffering must be strictly prevented in customer service. By declaring a \u201czero-tolerance\u201d policy against such practices, he said every interaction with customers and every stage of service to be delivered must reflect the bank\u2019s professionalism and core values.<\/p>\n\n\n\n
The Managing Director said that the Government, Bangladesh Bank, Policymakers, Board of Directors, Bank Management Authorities and all relevant Stakeholders are working together to restore the confidence of depositors of Sammilito Islami Bank, ensure their financial security and gradually resume normal banking operations.<\/p>\n\n\n\n
He added that as per decision of the Government and the Bangladesh Bank, there will be no haircut on the profits of customers account. Under the Central Bank’s scheme, customers can withdraw any amount with regular profits from their active individual accounts (Al-Wadiah Current Account, Mudaraba Savings Account, and various Mudaraba Term Deposit Accounts) through a written application to the bank for their emergency needs. It is mentionable that customers who want to exit due to greater exigencies by closing their Mudaraba Term Deposit Accounts, can exit any time from 1 September 2026 onward through a written declaration by withdrawing only the initial principal deposit amount of their accounts. In this case, they will not get any profit. But the bank will bear the annual excise duty already deducted from these accounts so that the customers can get full amount of their initial deposit.<\/p>\n\n\n\n
The Managing Director expressed hope that with the cooperation of the Government and Bangladesh Bank, the normal operations of Sammilito Islami Bank will be started very soon. In that case, there will be no haircut on the customers’ profits and the customers will be able to make normal transactions with great confidence.<\/p>\n\n\n\n
By assuring the bank\u2019s existing customers, the Managing Director said, through the collective efforts of all stakeholders, we believe that Sammilito Islami Bank will recover rapidly and become capable of providing the expected and quality banking services to its customers. He urged the bank\u2019s officials to work with dedication, integrity and responsibility, and emphasize on achieving customer satisfaction and confidence by every activity of the bank.<\/p>\n\n\n\n
He called upon all stakeholders across the country to avail themselves the Shariah-based, modern, secure and technology-driven banking services of Sammilito Islami Bank PLC.<\/p>\n","protected":false},"excerpt":{"rendered":"